The functionalities of this computer system cover the management cycle of the Department of Attention to the Population from the reception and registration of complaints, requests, complaints and suggestions from the population, their processing, their follow-up until the response. In addition, it guarantees the consultation of statistical information.

This application allows you to contact the offices of the citizen service system to request the processing of complaints, complaints, requests or suggestions made by citizens for their management by the competent authorities. It offers the possibility of sending cases to the government system's population care offices or directly to the population care offices of the different entities.